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Terms and Conditions


Welcome to our website.  Our main Business objective is to keep you Happy and maintain a high level of service.

This includes shipping the items quickly, with good packaging and making sure it arrives to you on time.
So please, if you have any issues with the service we provide contact us.

If you want to return an item please see returns policy


1.What Is This Document?

Welcome to the Office Owl Terms and Conditions.

This document sets out the terms and conditions applicable to all sales by Office Owl, including through its websites and by telephone.  We may change these sales terms at anytime, but no changes will apply to any orders you submitted before the change.



Office Owl is a trading name of Printer Consumable Supplies Ltd, a company registered in England and Wales, with company number 11646825.

Our postal address is: 

Unit 4A Sinfin Commercial Park

Sinfin Lane,


DE24 9HL


Our regsitered office is at:


Unit 4A Sinfin Commercial Park

Sinfin Lane,


DE24 9HL



These sales terms apply to all sales of products by us to the consumer and any businesses associated with the consumer.

You are a consumer in definition of these sales terms if, you are an individual and you are purchasing for purposes which are outside a trade, business, craft or your profession.

In any other case, you are a business for the purposes of these sales terms.

If you have indicated to us at any point that you are a consumer or business , then we are relying on this as a representation from you in entering into the contract, and you shall be bound by such representation.

Where any clause heading refers to consumers, then that clause shall apply to you if, and only if, you are a consumer.

Where any clause heading refers to businesses, then that clause shall apply to you if, and only if, you are a business.



In these sales terms: 

(C) The contract is the contract which incorporates these sales terms;

(D) The delivery charges means our charges for delivery of the products as stated in the order specific terms;

(E) The delivery address means the address for delivery of the products as stated in the order specific terms, or if not so stated, as you provided to us in your account with us, of if none has been provided, to the billing address associated with your payment card or other payment service used to pay the price;

(F) The order is your order for the purchase of any products submitted to us, which incorporated these sales terms, or resulted in the contract, including any order through our website, by means of a catalogue order form, or by telephone;

(G) The price means the price of the products as stated in the order specific terms;

(H) The products mean the goods, gift vouchers, and other products ordered by you as set out in the order specific terms;

(I) You and your means the person who submitted the order, or who is purchasing from us under the contract to which these sales terms apply;

(J) We, us, our and Office Owl mean PCS Ltd;

(K) The website means our website at www.OfficeOwl.co.uk ;

(L) And working or business day means Monday to Friday, except bank or other public holidays.


5.How the Contact is Made?


5.1 Your order

Your order to us is your legal offer to purchase the products on the contract terms, subject to our acceptance.

5.2 Age Requirement

If you are an individual and you order a product with a minimum age requirement, by ordering you represent that you are of the required age. In any event, if you are an individual, you represent that you are 16 years old or over.

5.3 Withdrawing your order

You are entitled to withdraw your order at any time up to the moment that we accept it and it becomes a binding contract. 
After it has become a binding contract you can only cancel it in accordance with your cancellation rights which we offer until the item has been shipped, or in accordance with your legal rights if we are in breach of the contract.

5.4 Acknowledgement of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email does not amount to acceptance of your order, or create a binding contract unless stated in it by us.

5.5 Acceptance of your order

For product orders, acceptance of your order will occur and a binding contract for the sale and purchase of all of the products will be formed between you and us when we first dispatch any of the products in your order, or if sooner, we first email you to confirm that any of the products in your order have been dispatched. For other orders, acceptance of your order will occur and a binding contract is formed when we send the order acknowledgement e-mail.

5.6 Declining your order

If we decline your order for any products, before acceptance, for any reason, we will normally e-mail or telephone you to inform you, and give you our reasons. We may decline your order before we have accepted it for any reason at our sole discretion, and we may decline your order in whole or in part.

5.7 Multiple items

If your order lists more than one product or service then there shall be considered to be a separate and independent order and contract for each of them.

5.8 Value Added Tax

All prices quoted by the seller are exclusive of VAT which shall be charged on invoices at the rate in force. The tax status of the buyer shall be a matter between the buyer and the appropriate tax authority.



Where products are manufactured or adapted to the buyer's own specification the seller accepts no responsibility as regards the fitness for purpose of the products so supplied, and those goods are not returnable for credit without the specific prior written agreement of the seller


7.Damage or Loss of Goods in Transit

Responsibility for damage to or loss of goods in transit prior to the passing of the risk in the goods will only be accepted by the seller if the buyer notifies the seller within two working days of delivery in the case of damage or within two working days from the date of receipt of invoice in the case of loss or non-delivery.

Claims for shortages or damage will not be accepted after a clear receipt has been given to the seller or the seller's agent.

If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed 'Unexamined' and any damage or shortage discovered after examination of the goods notified in writing to the seller within two working days after delivery.



Office Owl accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents' carriers due to any cause whatsoever.

Any delivery time or date for despatch or delivery date which the seller may specify is accordingly an estimate only and thus should not be relied upon.

The seller will however, seek to achieve delivery dates specified as far as it is within its power to do so.


9.Passing of Property

The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.


Intellectual Property



In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the above terms and conditions of use, which together with our privacy policy govern Office Owl's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Our company registration number is 11646825 and place of work is Sinfin Commercial Park, Derby . The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.