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Manufacturer Warranty & Support


Faulty Ink cartridges

Problems with Genuine Ink Cartridges are extremely, however, it may be possible to resolve your problem by taking the following actions:


Ink Level Showing Empty or Empty

When you install your cartridge you should be presented with an option similar to ‘Do you want to install a new cartridge?’, You should always select ‘yes’ as this resets the ink level that is read from the cartridge ‘chip’. If you haven’t done this on initial installation, remove the cartridge and then re-install using the correct method. 


Cartridge Not Printing or Printing Inconsistently

If the cartridges are not printing at all, firstly ensure you have removed the protective tape from the cartridge itself. We suggest you use the clean print heads function included with your printers software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean print heads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured ink in your cartridge, this obviously differs by cartridge type i.e. black, tri-colour or photo-cartridge. If any of these are feint or missing, repeat the clean print heads function and print a further ‘nozzle check’. If after the second process any are still feint or missing it is possible the cartridge is faulty. 

Tip: Quite often it is printer fault that causes a genuine ink cartridge not to print. So if your printer is in warranty, or you have a "help line" number for the printer manufacturer, it may well be worth contacting them, you can also find support contact details below. 


Manufacturer Contact Details



0844 499 9444

Online Support


0207 660 0186

Online Support


0208 452 7253

Online Support


0203 564 8354

Online Support


01952 607 111

Online Support


01302 836 836

Online Support


0845 658 6600

Online Support


0207 949 0416

Online Support



Online Support



Online Support


0845 456 0456

Online Support


0870 733 7100

Online Support


0333 222 8700

Online Support


0330 726 7864

Online Support


0870 527 4277

Online Support



Online Support



Online Support


*Casio Returns procedure


If the product is faulty within its DOA period (28 days from your invoice date) then it should be returned to Casio by contacting Angela Russell on 020 8208 9459 angelar@casio.co.ukNormal repairs should be returned by the end user to Casio Service, Unit 6, 1000 North circular road, London NW2 7JD With a copy of their invoice . It will then either be repaired or replaced.


** Fellowes Return Procedure 


Contact Fellowes directly on 01302 836836


*** Rexel/GBC 


Deal directly with the end user and need to be contacted directly, the number to call is 08456 586600 to arrange an engineer repair or straight exchange.  Details required by fax or email are the model name and number, serial number,  proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info) . New machine sent usually within 2-3 working days ,there will either be a  Collection of the  faulty machine or will ask to dispose . All exchanges are logged on a data base.